Local American Family Insurance Agent Bruce Jacklitch earns top honor for customer service

Madison, Wis. March 17, 2015 – Bruce Jacklitch, an American Family Insurance agent in Fergus

Falls, MN, has been recognized for providing outstanding customer experience under the American Star

Excellence in Customer Experience Certification Program.

“At American Family, the customer is at the center of all we do, and these agents have proven they

are committed to consistently providing the best experience,” said Bill Westrate, American Family

Insurance’s chief operating officer. “The agents who earn the American Star Excellence in Customer

Experience Certification are those who have been given the highest marks from their customers for

outstanding service.”

The service excellence distinction was determined through an evaluation process conducted under

guidelines established through the American Star Excellence in Customer Experience Certification

Program. The process consists of a customer satisfaction survey which measures customers’ overall

experience with their current American Family agent.

Jacklitch has been an agent for American Family since 1979 and his office is located at 116 S. Vine.

About American Family Insurance

American Family Insurance is the nation’s third-largest mutual property/casualty insurance company

and ranks 373rd on the Fortune 500 list. The company sells American Family-brand products,

including auto, homeowners, life, business and farm/ranch insurance, through its exclusive agents in

19 states. American Family affiliates (The General, Homesite and AssureStart) also provide options

for consumers who want to manage their insurance matters directly over the Internet or by phone.

Web: www.amfam.com; Facebook: www.facebook.com/amfam; Twitter: www.twitter.com/amfam.

Google+ plus.google.com/+amfam/

Media Relations Contact:

Janet Masters

American Family Insurance

Media Relations

(608) 242-4100 ext. 30409

jmasters@amfam.com

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