Madison, Wis. March 17, 2015 – Bruce Jacklitch, an American Family Insurance agent in Fergus
Falls, MN, has been recognized for providing outstanding customer experience under the American Star
Excellence in Customer Experience Certification Program.
“At American Family, the customer is at the center of all we do, and these agents have proven they
are committed to consistently providing the best experience,” said Bill Westrate, American Family
Insurance’s chief operating officer. “The agents who earn the American Star Excellence in Customer
Experience Certification are those who have been given the highest marks from their customers for
The service excellence distinction was determined through an evaluation process conducted under
guidelines established through the American Star Excellence in Customer Experience Certification
Program. The process consists of a customer satisfaction survey which measures customers’ overall
experience with their current American Family agent.
Jacklitch has been an agent for American Family since 1979 and his office is located at 116 S. Vine.
About American Family Insurance
American Family Insurance is the nation’s third-largest mutual property/casualty insurance company
and ranks 373rd on the Fortune 500 list. The company sells American Family-brand products,
including auto, homeowners, life, business and farm/ranch insurance, through its exclusive agents in
19 states. American Family affiliates (The General, Homesite and AssureStart) also provide options
for consumers who want to manage their insurance matters directly over the Internet or by phone.
Web: www.amfam.com; Facebook: www.facebook.com/amfam; Twitter: www.twitter.com/amfam.
Media Relations Contact:
American Family Insurance
(608) 242-4100 ext. 30409